Shipping & Returns
Shipping Policy
Fast, Reliable Delivery — Made Simple
At Gear • Up, we want your shopping experience to be smooth from the moment you place your order to the moment your GravityBand arrives. Once your order is confirmed, our team carefully prepares and ships your product with secure packaging to ensure it arrives safely.
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Delivery Times
Delivery times may vary depending on your location:
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UK: 5–10 business days
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International orders: 7–15 business days
Please note that delivery times may vary during peak periods, holidays, or unexpected shipping delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking information so you can follow your delivery journey.
Shipping Costs
Shipping costs are calculated at checkout and may vary depending on your location and order details.
Return & Exchange Policy
Your Satisfaction Matters
We want you to feel confident with your Gear • Up purchase. If your GravityBand does not meet your expectations, we are here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The product must be unused
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The product must be in its original packaging
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Proof of purchase must be provided
To start a return request, please contact our support team at:
Our team will guide you through the return process.
Refunds
Once we receive and inspect your returned item, we will notify you regarding your refund approval. Approved refunds will be processed back to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable unless the product arrives damaged or incorrect.
Exchanges
If you receive a damaged or incorrect item, please contact us within 7 days of delivery and we will assist you with a replacement.
Damaged or Missing Items
We carefully inspect every order before shipping. However, if your product arrives damaged or there is an issue with your delivery, please contact us immediately with photos and order details. We are committed to making it right.
Contact
For any questions regarding shipping, returns, or your order:
Email: sales.gearupshop@gmail.com