Customer Support & Policies
Our Commitment
Movement Made Simple
Gear • Up exists to help people create healthier routines through practical, functional, and beautiful fitness products. Whether you train at home, practice yoga, travel, or simply want to move more every day — we’re here to support your journey.
Product Guarantee
Built With Confidence
Every Gear • Up product is carefully selected to deliver quality, comfort, and performance. If you experience any issue with your GravityBand, our team is ready to assist and find the best solution. Your satisfaction is our priority.
Customer Care
We’re Here To Support You
At Gear • Up, our goal is to provide a premium experience from your first visit to your daily training routine. Our customer support team is here to help with any questions regarding your order, delivery, product information, returns, or general enquiries.
We believe great products should come with great service. If you need assistance, simply contact our team and we will do our best to provide a fast and helpful solution.
Contact Us
For any questions or support requests:
Email: sales.gearupshop@gmail.com
Our support team will respond within 24–48 business hours.
Wholesale Inquiries
Partner With Gear • Up
Interested in bringing Gear • Up products to your customers?
We work with retailers, fitness studios, wellness brands, and businesses that share our passion for movement, health, and better everyday routines.
For wholesale opportunities, please contact our team with:
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Business name
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Location
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Website or social media
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Quantity requirements
Email: sales.gearupshop@gmail.com
We will review your request and get back to you with available options.
Privacy & Safety
Your Privacy Matters
At Gear • Up, we respect your privacy and are committed to protecting your personal information. When you shop with us, we collect only the information needed to process your order, provide customer support, improve your shopping experience, and keep our services secure. Your information is handled safely and is never sold or shared with unauthorized third parties.
We use secure payment systems and trusted technology providers to ensure your personal and payment details remain protected. By using our website, you agree to our privacy practices and terms of service.
Payment Methods
Secure & Flexible Payments
We offer secure payment options to make your checkout experience simple and convenient. Accepted payment methods:
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Visa
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Mastercard
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American Express
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Apple Pay
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Google Pay
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PayPal
All payments are securely processed through trusted payment providers. Your payment information is encrypted and protected for your safety.